Thank you for shopping at BOTSMART INNOVATIONS BLUE LLC. We are committed to delivering your bedding products quickly and safely. Please review our shipping policy below for details about processing times, delivery options, and shipping fees.
1. Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped, including tracking information.
2. Shipping Rates & Delivery Estimates
We currently offer standard shipping across the United States.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | Free on orders over $50, otherwise flat rate $5.95 |
| Expedited Shipping (if available) | 2–4 business days | Calculated at checkout |
Note: Delivery times may vary depending on your location and carrier delays beyond our control (e.g., weather, holidays).
3. Shipping Locations
We currently ship to:
- All 50 U.S. states
- We do not ship to P.O. Boxes or APO/FPO addresses.
- We do not offer international shipping at this time.
4. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can track your package via the carrier’s website (e.g., USPS, UPS, FedEx).
5. Shipping Issues & Lost Packages
If your order is delayed, damaged, or lost in transit:
- Please contact us immediately at [email protected] with your order number.
- We will work with the shipping carrier to resolve the issue.
- BOTSMART INNOVATIONS BLUE LLC is not responsible for delays caused by third-party carriers, but we will assist you to the best of our ability.
6. Incorrect Shipping Information
- Please make sure your shipping address is accurate at checkout.
- We are not responsible for orders shipped to incorrectly provided addresses.
- If you need to update your address before shipment, contact us within 12 hours of placing your order.
7. Contact Us
If you have any questions about shipping or delivery, please contact:
BOTSMART INNOVATIONS BLUE LLC
1718 Derby Rd, Appalachia, VA 24216
📧 Email: [email protected]
📞 Phone: 434-217-0890